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By EVPADPro | 22 May 2025 | 0 Comments
Venus Video, HX Live, Venus Live Crashed? Here’s How to Fix It!
Recently, some users have encountered issues with popular apps like Venus Video, HX Live, and Venus Live crashing or not working properly on their EVPAD TV boxes. If you're facing this problem, don’t worry. Below are the updated instructions for getting everything working again based on your device model.
For EVPAD 10P, 10S, 11P, 11S Models
Please follow these steps:
Delete the old versions of Venus Store（金星商城）, Venus Video（金星影視V11）, Venus Live（金星直播）, etc., from your TV box.(VERY IMPORTANT! DELETE ALL VENUS APPS FIRST!!!)
Open your browser and go to: 6868jx.shop, download the Venus Store（金星商城）, then download the Venus Video（金星影視V11） from the Venus Store（金星商城）. If you can't download it, connect the TV box to your phone hot spot to try it.
Follow the instructions step by step, otherwise it won't work.
These updated apps are optimized to work perfectly with your newer-generation devices.
For 6P, 6S
Connect your TV box to your TV as usual. Open the browser and enter 6868jx.shop. Download 金星影視RH.
For Older Models (Below Gen 6)
If you are using a model older than Gen 6, here’s what you should do:
Connect your TV box to your TV as usual. Open the browser and enter 6868hx.com. Download 金星影視RH.
These sites provide compatible versions for older models, ensuring better stability and performance.
Important Notes
Do not attempt to open or update the crashed apps. Uninstall them first before downloading the latest version.
Use only the official links above to ensure you get the correct and virus-free apps.
If you’re unsure of your box model, check the label on the box or go to the settings menu and look under "About."
Attention: We offer the international model and are only responsible for users who buy from our official website, http://www.evpadpro.com. For those who order from Taiwan, Malaysia, Indonesia, Singapore, Hong Kong, local shops, online shops, etc., please do not keep sending messages to us. You need to ask your seller for help. Only your seller is responsible for your product, not us. You can also contact this official after-sales service at WhatsApp at +60 11-2831 1101.
For EVPAD 10P, 10S, 11P, 11S Models
Please follow these steps:
Delete the old versions of Venus Store（金星商城）, Venus Video（金星影視V11）, Venus Live（金星直播）, etc., from your TV box.(VERY IMPORTANT! DELETE ALL VENUS APPS FIRST!!!)
Open your browser and go to: 6868jx.shop, download the Venus Store（金星商城）, then download the Venus Video（金星影視V11） from the Venus Store（金星商城）. If you can't download it, connect the TV box to your phone hot spot to try it.
Follow the instructions step by step, otherwise it won't work.
These updated apps are optimized to work perfectly with your newer-generation devices.
For 6P, 6S
Connect your TV box to your TV as usual. Open the browser and enter 6868jx.shop. Download 金星影視RH.
For Older Models (Below Gen 6)
If you are using a model older than Gen 6, here’s what you should do:
Connect your TV box to your TV as usual. Open the browser and enter 6868hx.com. Download 金星影視RH.
These sites provide compatible versions for older models, ensuring better stability and performance.
Important Notes
Do not attempt to open or update the crashed apps. Uninstall them first before downloading the latest version.
Use only the official links above to ensure you get the correct and virus-free apps.
If you’re unsure of your box model, check the label on the box or go to the settings menu and look under "About."
Attention: We offer the international model and are only responsible for users who buy from our official website, http://www.evpadpro.com. For those who order from Taiwan, Malaysia, Indonesia, Singapore, Hong Kong, local shops, online shops, etc., please do not keep sending messages to us. You need to ask your seller for help. Only your seller is responsible for your product, not us. You can also contact this official after-sales service at WhatsApp at +60 11-2831 1101.
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